1. General
These Terms & Conditions apply to all repair, service, upgrade, installation and sales work carried out by I T Solutions, 6, Shivam Housing Society, 355, Narpatgiri Chowk, Somwar Peth, Pune 411011 ("we", "us"), and to your use of itspune.in. By handing over a device or buying a product from us, you agree to these terms.
2. Drop-off, device log & lot number
- Every device left with us is logged with your name, phone number, device details, accessories handed over, the reported problem and photographs of its condition. You'll receive a slip with a unique lot number.
- Please check the slip before leaving. The accessories and condition recorded on it are what we will return. Items not recorded (for example, memory cards or discs left inside) are your responsibility.
- Keep your slip safe. The device will be handed over to the person who presents the slip or quotes the lot number together with the registered phone number. If you lose the slip, we may ask for identification.
- Please declare any previous repairs, liquid damage or physical damage at drop-off.
3. Diagnosis & estimates
- We'll diagnose the fault and share an estimate before starting any chargeable repair. Work begins only after you approve it.
- Estimates are based on the fault found at the time. If another fault appears during repair, we'll contact you for approval before continuing.
- A diagnosis or inspection charge may apply if you decline the repair or the device cannot be repaired. We'll tell you about any such charge in advance.
- Expected dates are given in good faith and may change because of parts availability or the nature of the fault.
4. Your data & backups
- You are responsible for backing up your data before handing over any device. Repairs, part replacements, operating system re-installation and some faults themselves can lead to data loss.
- We are not liable for loss or corruption of data, software or settings, except where caused by our gross negligence.
- Where possible, please remove or disable passwords, or share what is needed for testing. We treat access details confidentially and use them only for the job.
- We install only genuine or properly licensed software. We are not responsible for unlicensed software already on your device.
5. Parts & replaced items
- We use genuine, original or good-quality compatible parts, as discussed with you. The type of part will be mentioned in the estimate.
- Replaced faulty parts can be returned to you if you ask for them at the time of approval. Otherwise they are disposed of responsibly.
- Consumables such as ink, toner, ribbons and cartridges are not covered by service warranty once used.
6. Payment
- An advance may be requested for parts that must be ordered specially. Advances are recorded on your slip.
- The balance is payable in full when you collect the device. Devices are released only after payment.
- Prices include applicable taxes unless stated otherwise. We'll provide a bill on request.
7. Collection
- We'll inform you when your device is ready. You can also check status on our tracking page.
- Please check your device and accessories at the time of collection. Once the device is handed over and marked "delivered", we treat it as accepted in the condition returned.
8. Uncollected devices
Please collect your device within 30 days of being told it's ready (or that it can't be repaired). After that, a reasonable storage charge may apply. If a device remains uncollected for 90 days after we've made reasonable attempts to contact you by phone or WhatsApp, we may dispose of, recycle or sell it to recover outstanding charges, as permitted by law.
9. Service warranty
- Repairs carry a limited warranty on the specific fault repaired and parts replaced. The warranty period will be written on your bill or slip. Parts warranties follow the manufacturer's terms.
- Warranty does not cover physical damage, liquid damage, electrical surges, misuse, unauthorised opening or repair by others, software or virus issues arising after delivery, or consumables.
- Devices with prior liquid damage, burn damage, or severe physical damage are repaired at the customer's risk, as further faults may appear later.
10. Sales of new products
- New products carry the manufacturer's warranty, which is serviced as per the manufacturer's policy. We'll help you with the warranty process where we can.
- Sold products can be returned or exchanged only if they are found defective at the time of sale and reported promptly, in original condition and packaging.
11. Limitation of liability
We take great care with every device. To the extent permitted by law, our total liability for any claim relating to a service is limited to the amount you paid for that service. We are not liable for indirect or consequential losses such as loss of business, profit, data or use. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.
12. Use of this website
- The tracking page is for checking the status of your own device. Please don't try to access other customers' information.
- The staff device logger is for authorised I T Solutions staff only. Unauthorised access is prohibited.
- Website content is for general information. Prices, availability and timelines are confirmed only at the shop.
- Brand names shown on this website belong to their respective owners and indicate only the brands we service. We are not an authorised service centre of any brand unless stated.
13. Governing law
These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts in Pune, Maharashtra.
14. Contact
I T Solutions, 6, Shivam Housing Society, 355, Narpatgiri Chowk, Somwar Peth, Pune, Maharashtra 411011
Phone / WhatsApp: 098223 31168 · Mon – Sat, 10:00 am – 7:00 pm
See also our Privacy Policy.